Proyectos/GDTSA

Gestión de Tickets - Soporte Albatros

30 issues activos · agrupados por asignado

Mes Día

Inventario de campos Cerrar debug

Campo de inicio15/30

Start dateFecha de inicioFecha de inicio

Campo de fin15/30

Due dateduedate (sistema)

Estado actual

Tareas activas por estado del workflow

Por hacer

EN ANÁLISIS
5(0📅)
INCOMPLETO
1

📅 = con fechas (visibles en Gantt)

En progreso

EN REVISIÓN
7(5📅)
REPORTAR AL CLIENTE
7(4📅)
EN PRUEBAS
5
POR HACER
3(0📅)
EN PROGRESO
1(0📅)
BLOQUEADO
1(0📅)

📅 = con fechas (visibles en Gantt)

Debug — campos raw del primer issue

Buscá los campos que tengan valor de fecha y avisame el ID.

{
  "statuscategorychangedate": "2026-09-02T18:09:16.633-0600",
  "issuetype": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/issuetype/10419",
    "id": "10419",
    "description": "Las tareas realizan un seguimiento de los trabajos pequeños e independientes.",
    "iconUrl": "https://albatrosservices.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10318?size=medium",
    "name": "Tarea",
    "subtask": false,
    "avatarId": 10318,
    "entityId": "c294000d-9220-435a-8ce4-71c0f876c7e3",
    "hierarchyLevel": 0
  },
  "timespent": 7200,
  "project": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/project/10388",
    "id": "10388",
    "key": "GDTSA",
    "name": "Gestión de Tickets - Soporte Albatros",
    "projectTypeKey": "software",
    "simplified": true,
    "avatarUrls": {
      "48x48": "https://albatrosservices.atlassian.net/rest/api/3/universal_avatar/view/type/project/avatar/10422",
      "24x24": "https://albatrosservices.atlassian.net/rest/api/3/universal_avatar/view/type/project/avatar/10422?size=small",
      "16x16": "https://albatrosservices.atlassian.net/rest/api/3/universal_avatar/view/type/project/avatar/10422?size=xsmall",
      "32x32": "https://albatrosservices.atlassian.net/rest/api/3/universal_avatar/view/type/project/avatar/10422?size=medium"
    }
  },
  "customfield_10076": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/customFieldOption/10108",
    "value": "Alta",
    "id": "10108"
  },
  "fixVersions": [],
  "aggregatetimespent": 7200,
  "statusCategory": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/statuscategory/4",
    "id": 4,
    "key": "indeterminate",
    "colorName": "yellow",
    "name": "In Progress"
  },
  "resolution": null,
  "resolutiondate": null,
  "workratio": 50,
  "issuerestriction": {
    "issuerestrictions": {},
    "shouldDisplay": true
  },
  "watches": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/GDTSA-1005/watchers",
    "watchCount": 2,
    "isWatching": true
  },
  "lastViewed": "2026-09-02T12:11:55.264-0600",
  "created": "2026-09-02T10:59:59.600-0600",
  "priority": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/priority/3",
    "iconUrl": "https://albatrosservices.atlassian.net/images/icons/priorities/medium_new.svg",
    "name": "Medium",
    "id": "3"
  },
  "labels": [
    "area:movilidad",
    "cliente_project:CSMCDC",
    "gestion_centralizada",
    "origen_jira_cliente",
    "producto_inferido_fallback"
  ],
  "customfield_10018": null,
  "timeestimate": 7200,
  "aggregatetimeoriginalestimate": 14400,
  "versions": [],
  "issuelinks": [
    {
      "id": "23142",
      "self": "https://albatrosservices.atlassian.net/rest/api/3/issueLink/23142",
      "type": {
        "id": "10003",
        "name": "Relates",
        "inward": "relates to",
        "outward": "relates to",
        "self": "https://albatrosservices.atlassian.net/rest/api/3/issueLinkType/10003"
      },
      "inwardIssue": {
        "id": "67596",
        "key": "CSMCDC-83",
        "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/67596",
        "fields": {
          "summary": "CDC - problemas de logueo con facebook",
          "status": {
            "self": "https://albatrosservices.atlassian.net/rest/api/3/status/10088",
            "description": "JIRA Service Desk lo generó automáticamente durante la importación del flujo de trabajo",
            "iconUrl": "https://albatrosservices.atlassian.net/images/icons/status_generic.gif",
            "name": "Abierto",
            "id": "10088",
            "statusCategory": {
              "self": "https://albatrosservices.atlassian.net/rest/api/3/statuscategory/2",
              "id": 2,
              "key": "new",
              "colorName": "blue-gray",
              "name": "To Do"
            }
          },
          "priority": {
            "self": "https://albatrosservices.atlassian.net/rest/api/3/priority/3",
            "iconUrl": "https://albatrosservices.atlassian.net/images/icons/priorities/medium_new.svg",
            "name": "Medium",
            "id": "3"
          },
          "issuetype": {
            "self": "https://albatrosservices.atlassian.net/rest/api/3/issuetype/10011",
            "id": "10011",
            "description": "Para interrupciones o incidentes del sistema. Creado por el panel de servicio de JIRA.",
            "iconUrl": "https://albatrosservices.atlassian.net/rest/api/2/universal_avatar/view/type/issuetype/avatar/10530?size=medium",
            "name": "Incidente",
            "subtask": false,
            "avatarId": 10530,
            "hierarchyLevel": 0
          }
        }
      }
    }
  ],
  "assignee": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A64da2e50-8d20-417d-b8c1-c5456dae9b6b",
    "accountId": "712020:64da2e50-8d20-417d-b8c1-c5456dae9b6b",
    "avatarUrls": {
      "48x48": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
      "24x24": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
      "16x16": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
      "32x32": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png"
    },
    "displayName": "Gustavo Inca",
    "active": true,
    "timeZone": "America/Guatemala",
    "accountType": "atlassian"
  },
  "updated": "2026-09-02T18:09:25.753-0600",
  "status": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/status/11610",
    "description": "",
    "iconUrl": "https://albatrosservices.atlassian.net/",
    "name": "EN REVISIÓN",
    "id": "11610",
    "statusCategory": {
      "self": "https://albatrosservices.atlassian.net/rest/api/3/statuscategory/4",
      "id": 4,
      "key": "indeterminate",
      "colorName": "yellow",
      "name": "In Progress"
    }
  },
  "components": [],
  "customfield_11060": 0,
  "timeoriginalestimate": 14400,
  "description": {
    "type": "doc",
    "version": 1,
    "content": [
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Origen: Jira (cliente creó directo)"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Issue cliente: CSMCDC-83 — https://albatrosservices.atlassian.net/browse/CSMCDC-83"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Proyecto cliente: CSMCDC (CLOUD SALES MARKET - CASA DEL CAFE)"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Reporter original: APP CDC <[email protected]>"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Cliente: CASA DEL CAFÉ"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Proyecto interno: Casa del Café"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Área inferida: movilidad"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Producto inferido: CLOUD SALES MARKET (fallback)"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Asignar a: Gustavo Inca ([email protected])"
          }
        ]
      },
      {
        "type": "rule"
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "buenos dias, tenemos acceso restringido al API de Meta , lo cual pensamos que nos detiene el acceso a nuestra app por facebook login, sin embargo, ahora meta nos dice que ellos tampoco pueden ingresar a verificar, nos ayudan con esto? este es el mensaje:"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "--"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Motivos de la infracción",
            "marks": [
              {
                "type": "strong"
              }
            ]
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Hola,"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Durante nuestra revisión, el inicio de sesión de Facebook nos lleva de nuevo a la misma página (página de inicio de sesión), creando una experiencia inusual para los usuarios."
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "En este caso, por favor, arregle el problema y proporcionanos las credenciales de usuario de prueba de Facebook válidas, para concluir nuestra revisión."
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Si tienes alguna pregunta, por favor, siéntete libre de contactarla."
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Gracias por su cooperación,"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Meta para desarrolladores."
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "--"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": ""
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Condición de la plataforma 7.a"
          }
        ]
      },
      {
        "type": "heading",
        "attrs": {
          "level": 2
        },
        "content": [
          {
            "type": "text",
            "text": "Platform Term 7.a - Facebook Login is broken or app is not accessible"
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Platform affected: "
          },
          {
            "type": "text",
            "text": "iOS",
            "marks": [
              {
                "type": "strong"
              }
            ]
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "During a "
          },
          {
            "type": "text",
            "text": "review",
            "marks": [
              {
                "type": "link",
                "attrs": {
                  "href": "https://developers.facebook.com/docs/resp-plat-initiatives/terms"
                }
              },
              {
                "type": "underline"
              }
            ]
          },
          {
            "type": "text",
            "text": " of your app, we found that Facebook Login integration does not work or that upon logging in the app is otherwise not accessible or not loading. This violates Platform Term 7.a. We require you to either resolve this broken Facebook login or advise why this may be happening during our attempts to access."
          }
        ]
      },
      {
        "type": "paragraph",
        "content": [
          {
            "type": "text",
            "text": "Please note:"
          }
        ]
      },
      {
        "type": "bulletList",
        "content": [
          {
            "type": "listItem",
            "content": [
              {
                "type": "paragraph",
                "content": [
                  {
                    "type": "text",
                    "text": "You should self test your app, specifically the login and authorization portion of the app, ensuring all gathered data is parsed and formatted on the UI as intended after login."
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
            "content": [
              {
                "type": "paragraph",
                "content": [
                  {
                    "type": "text",
                    "text": "If the app also showcases a broken login, you should fix this ensuring the login SDK is "
                  },
                  {
                    "type": "text",
                    "text": "configured correctly",
                    "marks": [
                      {
                        "type": "link",
                        "attrs": {
                          "href": "https://developers.facebook.com/docs/facebook-login/"
                        }
                      },
                      {
                        "type": "underline"
                      }
                    ]
                  },
                  {
                    "type": "text",
                    "text": "."
                  }
                ]
              }
            ]
          },
          {
            "type": "listItem",
            "content": [
              {
                "type": "paragraph",
                "content": [
                  {
                    "type": "text",
                    "text": "You"
                  },
                  {
                    "type": "text",
                    "text": " should also disclose any limitations",
                    "marks": [
                      {
                        "type": "link",
                        "attrs": {
                          "href": "https://developers.facebook.com/docs/resp-plat-initiatives/compliance-checks/best-practices"
                        }
                      },
                      {
                        "type": "underline"
                      }
                    ]
                  },
                  {
                    "type": "text",
                    "text": " which may result in a “broken login” for the user. These may be locational restrictions in use by the app that block access in locations we won't be able to review from."
                  }
                ]
              }
            ]
          }
        ]
      },
      {
        "type": "paragraph"
      },
      {
        "type": "paragraph"
      },
      {
        "type": "paragraph"
      }
    ]
  },
  "customfield_11022": null,
  "customfield_10011": "0|i032i6:",
  "customfield_10057": "2026-09-03",
  "timetracking": {
    "originalEstimate": "4h",
    "remainingEstimate": "2h",
    "timeSpent": "2h",
    "originalEstimateSeconds": 14400,
    "remainingEstimateSeconds": 7200,
    "timeSpentSeconds": 7200
  },
  "customfield_10895": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/customFieldOption/11163",
    "value": "NO",
    "id": "11163",
    "color": "TEAL_DARKER"
  },
  "security": null,
  "attachment": [],
  "aggregatetimeestimate": 7200,
  "customfield_11817": null,
  "summary": "CSMCDC-83 CDC - problemas de logueo con facebook",
  "creator": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=5f729e7e25fbdf00681f2fa4",
    "accountId": "5f729e7e25fbdf00681f2fa4",
    "emailAddress": "[email protected]",
    "avatarUrls": {
      "48x48": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/48",
      "24x24": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/24",
      "16x16": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/16",
      "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/32"
    },
    "displayName": "Agente Soporte",
    "active": true,
    "timeZone": "America/Guatemala",
    "accountType": "atlassian"
  },
  "customfield_11093": [
    {
      "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=637bc944fde064eda2ed7d5b",
      "accountId": "637bc944fde064eda2ed7d5b",
      "avatarUrls": {
        "48x48": "https://secure.gravatar.com/avatar/9e8898114a17419f183fa87489cae447?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJC-1.png",
        "24x24": "https://secure.gravatar.com/avatar/9e8898114a17419f183fa87489cae447?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJC-1.png",
        "16x16": "https://secure.gravatar.com/avatar/9e8898114a17419f183fa87489cae447?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJC-1.png",
        "32x32": "https://secure.gravatar.com/avatar/9e8898114a17419f183fa87489cae447?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJC-1.png"
      },
      "displayName": "Juan Cordova",
      "active": true,
      "timeZone": "America/Guatemala",
      "accountType": "atlassian"
    },
    {
      "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=5f729e7e25fbdf00681f2fa4",
      "accountId": "5f729e7e25fbdf00681f2fa4",
      "emailAddress": "[email protected]",
      "avatarUrls": {
        "48x48": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/48",
        "24x24": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/24",
        "16x16": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/16",
        "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/32"
      },
      "displayName": "Agente Soporte",
      "active": true,
      "timeZone": "America/Guatemala",
      "accountType": "atlassian"
    },
    {
      "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=603d022dd4c62100717f1402",
      "accountId": "603d022dd4c62100717f1402",
      "avatarUrls": {
        "48x48": "https://secure.gravatar.com/avatar/2aef7033c12dbdc5f43436f5c07e1e30?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJA-0.png",
        "24x24": "https://secure.gravatar.com/avatar/2aef7033c12dbdc5f43436f5c07e1e30?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJA-0.png",
        "16x16": "https://secure.gravatar.com/avatar/2aef7033c12dbdc5f43436f5c07e1e30?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJA-0.png",
        "32x32": "https://secure.gravatar.com/avatar/2aef7033c12dbdc5f43436f5c07e1e30?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FJA-0.png"
      },
      "displayName": "Javier Apaza",
      "active": true,
      "timeZone": "America/Guatemala",
      "accountType": "atlassian"
    },
    {
      "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A981f4809-bedd-4dec-8337-b569384db3cd",
      "accountId": "712020:981f4809-bedd-4dec-8337-b569384db3cd",
      "avatarUrls": {
        "48x48": "https://secure.gravatar.com/avatar/86f87faddbc38f0cea5c22d80fcb56b3?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FFL-1.png",
        "24x24": "https://secure.gravatar.com/avatar/86f87faddbc38f0cea5c22d80fcb56b3?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FFL-1.png",
        "16x16": "https://secure.gravatar.com/avatar/86f87faddbc38f0cea5c22d80fcb56b3?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FFL-1.png",
        "32x32": "https://secure.gravatar.com/avatar/86f87faddbc38f0cea5c22d80fcb56b3?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FFL-1.png"
      },
      "displayName": "Fabiola Laitano",
      "active": true,
      "timeZone": "America/Guatemala",
      "accountType": "atlassian"
    },
    {
      "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=6047e67cb020eb006842386c",
      "accountId": "6047e67cb020eb006842386c",
      "avatarUrls": {
        "48x48": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/6047e67cb020eb006842386c/5ec13b75-ff50-4a34-a675-f4a60402f64d/48",
        "24x24": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/6047e67cb020eb006842386c/5ec13b75-ff50-4a34-a675-f4a60402f64d/24",
        "16x16": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/6047e67cb020eb006842386c/5ec13b75-ff50-4a34-a675-f4a60402f64d/16",
        "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/6047e67cb020eb006842386c/5ec13b75-ff50-4a34-a675-f4a60402f64d/32"
      },
      "displayName": "Cristhian Joy Reis Serrin",
      "active": true,
      "timeZone": "America/Lima",
      "accountType": "atlassian"
    }
  ],
  "subtasks": [],
  "reporter": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=5f729e7e25fbdf00681f2fa4",
    "accountId": "5f729e7e25fbdf00681f2fa4",
    "emailAddress": "[email protected]",
    "avatarUrls": {
      "48x48": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/48",
      "24x24": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/24",
      "16x16": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/16",
      "32x32": "https://avatar-management--avatars.us-west-2.prod.public.atl-paas.net/5f729e7e25fbdf00681f2fa4/6d00f18f-8688-4107-a5b7-d7938fe726b4/32"
    },
    "displayName": "Agente Soporte",
    "active": true,
    "timeZone": "America/Guatemala",
    "accountType": "atlassian"
  },
  "customfield_11055": null,
  "customfield_11056": "2026-09-03",
  "aggregateprogress": {
    "progress": 7200,
    "total": 14400,
    "percent": 50
  },
  "customfield_10000": "{}",
  "customfield_10760": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/customFieldOption/10912",
    "value": "PRD",
    "id": "10912"
  },
  "customfield_11057": 0,
  "customfield_10001": null,
  "customfield_11058": 0,
  "customfield_11059": 0,
  "environment": null,
  "customfield_10758": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/customFieldOption/10981",
    "value": "CASA DEL CAFÉ",
    "id": "10981",
    "color": "ORANGE_DARKER"
  },
  "customfield_10759": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/customFieldOption/10910",
    "value": "CLOUD SALES MARKET",
    "id": "10910",
    "color": "GREY"
  },
  "duedate": "2026-09-03",
  "progress": {
    "progress": 7200,
    "total": 14400,
    "percent": 50
  },
  "votes": {
    "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/GDTSA-1005/votes",
    "votes": 0,
    "hasVoted": false
  },
  "comment": {
    "comments": [
      {
        "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/67598/comment/75703",
        "id": "75703",
        "author": {
          "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "accountId": "712020:64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "avatarUrls": {
            "48x48": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "24x24": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "16x16": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "32x32": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png"
          },
          "displayName": "Gustavo Inca",
          "active": true,
          "timeZone": "America/Guatemala",
          "accountType": "atlassian"
        },
        "body": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "mention",
                  "attrs": {
                    "id": "5f729e7e25fbdf00681f2fa4",
                    "text": "@Agente Soporte",
                    "accessLevel": "",
                    "localId": "e7b3d9af-cf70-4141-b90b-c76d660b0d18"
                  }
                },
                {
                  "type": "text",
                  "text": " "
                },
                {
                  "type": "hardBreak"
                },
                {
                  "type": "text",
                  "text": "Buenas tardes equipo, tras revisar el incidente, hemos validado que el problema no está relacionado con la implementación de la aplicación, sino que se trata de un inconveniente en la consola de Facebook."
                }
              ],
              "attrs": {
                "localId": "0b65c97d4090"
              }
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Por este motivo, estamos solicitando una reunión con el equipo de CDC para evaluar las opciones disponibles y definir el proceso a seguir. Ya contamos con un plan de ejecución, pero necesitamos la validación del cliente para proceder."
                }
              ],
              "attrs": {
                "localId": "19e3531b4b94"
              }
            }
          ]
        },
        "updateAuthor": {
          "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "accountId": "712020:64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "avatarUrls": {
            "48x48": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "24x24": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "16x16": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "32x32": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png"
          },
          "displayName": "Gustavo Inca",
          "active": true,
          "timeZone": "America/Guatemala",
          "accountType": "atlassian"
        },
        "created": "2026-09-02T12:17:14.879-0600",
        "updated": "2026-09-02T12:17:14.879-0600",
        "jsdPublic": true
      },
      {
        "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/67598/comment/75712",
        "id": "75712",
        "author": {
          "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "accountId": "712020:64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "avatarUrls": {
            "48x48": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "24x24": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "16x16": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "32x32": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png"
          },
          "displayName": "Gustavo Inca",
          "active": true,
          "timeZone": "America/Guatemala",
          "accountType": "atlassian"
        },
        "body": {
          "type": "doc",
          "version": 1,
          "content": [
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "mention",
                  "attrs": {
                    "id": "5f729e7e25fbdf00681f2fa4",
                    "text": "@Agente Soporte",
                    "accessLevel": "",
                    "localId": "07330814-2537-4d38-ad9f-b7096d275123"
                  }
                },
                {
                  "type": "text",
                  "text": " "
                }
              ],
              "attrs": {
                "localId": "eda2de65855c"
              }
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Le informamos que, tras realizar nuevas pruebas con la información proporcionada por el cliente, hemos logrado resolver el inconveniente con el inicio de sesión para la revisión de Facebook utilizando el usuario de pruebas (iOS)."
                }
              ],
              "attrs": {
                "localId": "de0467d0645d"
              }
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "La solución se implementó desde el backend ("
                },
                {
                  "type": "mention",
                  "attrs": {
                    "id": "712020:343b485c-be6f-43cb-9cf3-7ff3ed3cbc7b",
                    "text": "@Xavier Alexander Chávez Saraguro",
                    "accessLevel": "",
                    "localId": "5ad0d966-fd88-41c6-9516-40dd5cdb355f"
                  }
                },
                {
                  "type": "text",
                  "text": " ), permitiendo que el mismo servicio reciba simultáneamente un access token (para Android) y un bearer token (para iOS)."
                }
              ],
              "attrs": {
                "localId": "b8d2796f58bd"
              }
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Estamos a la espera de que puedan verificar estos cambios y cerrar la revisión pendiente en Facebook para poder cerrar el ticket."
                }
              ],
              "attrs": {
                "localId": "e6ef604c87f0"
              }
            }
          ]
        },
        "updateAuthor": {
          "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "accountId": "712020:64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "avatarUrls": {
            "48x48": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "24x24": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "16x16": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "32x32": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png"
          },
          "displayName": "Gustavo Inca",
          "active": true,
          "timeZone": "America/Guatemala",
          "accountType": "atlassian"
        },
        "created": "2026-09-02T18:00:22.662-0600",
        "updated": "2026-09-02T18:00:22.662-0600",
        "jsdPublic": true
      }
    ],
    "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/67598/comment",
    "maxResults": 2,
    "total": 2,
    "startAt": 0
  },
  "worklog": {
    "startAt": 0,
    "maxResults": 20,
    "total": 1,
    "worklogs": [
      {
        "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/67598/worklog/45505",
        "author": {
          "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "accountId": "712020:64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "avatarUrls": {
            "48x48": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "24x24": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "16x16": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "32x32": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png"
          },
          "displayName": "Gustavo Inca",
          "active": true,
          "timeZone": "America/Guatemala",
          "accountType": "atlassian"
        },
        "updateAuthor": {
          "self": "https://albatrosservices.atlassian.net/rest/api/3/user?accountId=712020%3A64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "accountId": "712020:64da2e50-8d20-417d-b8c1-c5456dae9b6b",
          "avatarUrls": {
            "48x48": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "24x24": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "16x16": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png",
            "32x32": "https://secure.gravatar.com/avatar/759adf249df0c03172c80f10ae8584ff?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FGI-6.png"
          },
          "displayName": "Gustavo Inca",
          "active": true,
          "timeZone": "America/Guatemala",
          "accountType": "atlassian"
        },
        "comment": {
          "type": "doc",
          "version": 1,
          "content": []
        },
        "created": "2026-09-02T18:09:25.741-0600",
        "updated": "2026-09-02T18:09:25.741-0600",
        "started": "2026-09-02T16:09:22.419-0600",
        "timeSpent": "2h",
        "timeSpentSeconds": 7200,
        "id": "45505",
        "issueId": "67598"
      }
    ]
  }
}

septiembre de 2026

octubre de 2026

noviembre de 2026

diciembre de 2026

enero de 2027

Asignado

7 sept

14 sept

21 sept

28 sept

5 oct

12 oct

19 oct

26 oct

2 nov

9 nov

16 nov

23 nov

30 nov

7 dic

14 dic

21 dic

28 dic

4 ene

hoy

andres.sosa

2 tareas

≈GDTSAGDTSA-844EN ANÁLISISCLOUD-1047 Lentitud en la plataforma

≈GDTSAGDTSA-917POR HACERCLOUD-1055 Lentutud intermitente en Yuuju

Cristhian Joy Reis Serrin

3 tareas

≈GDTSAGDTSA-736POR HACERINTERNO - Modulo notificaciones MultiTenant

≈GDTSAGDTSA-983EN ANÁLISISCLOUD-1070 Pedido de la app entro sin metodo de pago

≈GDTSAGDTSA-692EN ANÁLISISINTERNAL - INTUR - Server response 502 en ordenes de motorizados

Deyvi Roniel Tabora Paz

3 tareas

≈GDTSAGDTSA-999REPORTAR AL CLIENTEPCSM-465 CAMBIO DE CODIGO DE VENDEDOR - PHRYMA

≈GDTSAGDTSA-990REPORTAR AL CLIENTEAEAEC-22 Error De Sincronizacion Usuario csm.exe

≈GDTSAGDTSA-987EN REVISIÓNPCSM-460 NO CARGA BACKPFIICE - PHRYMA

Fernando Nuñez

1 tarea

≈GDTSAGDTSA-962POR HACERAEAEC-18 Visualizacion de Libras en el monitor de rutas

Gustavo Inca

1 tarea

GDTSAGDTSA-1005EN REVISIÓNCSMCDC-83 CDC - problemas de logueo con facebook

Ivett Sangiacomo

1 tarea

≈GDTSAGDTSA-998REPORTAR AL CLIENTEPCSM-464 ULTIMA VERSION DE QAS

Johnny Moscoso

1 tarea

≈GDTSAGDTSA-940EN PROGRESOCSMCDC-73 Casa del cafe- app de monitoreo no muestra numero de orden de delivery

Juan Cordova

1 tarea

≈GDTSAGDTSA-970EN ANÁLISISCLOUD-1066 Asignaciones ignoran prioridades

Tito Josué Reyes Perdomo

4 tareas

GDTSAGDTSA-997REPORTAR AL CLIENTEDIUN-30 Back office, no deja dividir pedidos

GDTSAGDTSA-1004REPORTAR AL CLIENTEPCSM-466 REVISAR VISTA DE LSITA DE PRECIOS - GENERACION DE PEDIDOS - PHRYMA

≈GDTSAGDTSA-1002EN ANÁLISISAEAEC-23 Error Asistente de cargas

≈GDTSAGDTSA-996EN REVISIÓNDIUN-29 Catalogo de fotos en excel SIM - Diunsa

Xavier Alexander Chávez Saraguro

3 tareas

GDTSAGDTSA-1001EN PRUEBASCSMCDC-82 burger king - app de 2 combos solo cobró 1

GDTSAGDTSA-1000EN PRUEBASCSMCDC-81 cdc - algunos clientes aparecen sin puntos

≈GDTSAGDTSA-517BLOQUEADOINTERNAL TODOS LOS ECOMERCE - ACTUALIZAR ERRORES FAC

Por hacerEn progresoHechoChoqueHoy←Inicio anterior≈Fechas estimadasLLidera proyecto20 tareas en el gráfico · 10 vencidas fuera de rango

Vencidas fuera de rangoIssues activos cuyo dueDate ya pasó (anteriores al mes actual)

10expandir

GDTSAGDTSA-978CSMCDC-79 burger king - OTP - correo enviando cientos de solicitudes a un mismo correo el 6 de agosto / rechazosFernando Josue Moreno Castro2026-08-18→2026-08-19
GDTSAGDTSA-985CSMD-33 El integrador genera ordenCristhian Joy Reis Serrin2026-08-17→2026-08-17
GDTSAGDTSA-884CLOUD-1051 Items pierden descripcion y modificadores al sincronizarCristhian Joy Reis Serrin2026-07-09→2026-07-10
GDTSAGDTSA-824CLOUD-1046 Ordenes con mala asignación de tiendaCristhian Joy Reis Serrin2026-05-30→2026-06-01
GDTSAGDTSA-858CLOUD-1048 Retraso en Notificaciones de motoristasCristhian Joy Reis Serrin2026-07-09→2026-06-29
GDTSAGDTSA-993CLOUD-1072 App no realiza el cambio de tienda despues del horario de cierreJuan Cordova2026-08-24→2026-08-28
GDTSAGDTSA-957CSMCDC-76 Orden de integración no fue enviada al WebookCristhian Joy Reis Serrin2026-08-01→2026-08-03
GDTSAGDTSA-974PCSM-457 INCIDENTES CON LA LISTA DE PRECIOS - PHRYMAFernando Nuñez2026-08-11→2026-08-11
GDTSAGDTSA-911AEAEC-12 Visualizacion y sumarizacion de clientes en ruteroTito Josué Reyes Perdomo2026-07-03→2026-07-03
GDTSAGDTSA-851INTERNAL - CDC - id de tienda en campo de direccion secundariaFernando Josue Moreno Castro2026-07-27→2026-07-27

Carga por persona

Todas las tareas activas asignadas, incluyendo las que no entran al Gantt

11 personas

Cristhian Joy Reis Serrin

8 tareas53

GDTSA-824CLOUD-1046 Ordenes con mala asignación de tienda
EN PRUEBAS2026-05-30 → 2026-06-01
GDTSA-957CSMCDC-76 Orden de integración no fue enviada al Webook
EN PRUEBAS2026-08-01 → 2026-08-03
GDTSA-736INTERNO - Modulo notificaciones MultiTenant
POR HACERsin fechas
GDTSA-884CLOUD-1051 Items pierden descripcion y modificadores al sincronizar
REPORTAR AL CLIENTE2026-07-09 → 2026-07-10
GDTSA-985CSMD-33 El integrador genera orden
REPORTAR AL CLIENTE2026-08-17 → 2026-08-17
GDTSA-692INTERNAL - INTUR - Server response 502 en ordenes de motorizados
EN ANÁLISISsin fechas
GDTSA-983CLOUD-1070 Pedido de la app entro sin metodo de pago
EN ANÁLISISsin fechas
GDTSA-858CLOUD-1048 Retraso en Notificaciones de motoristas
INCOMPLETO2026-07-09 → 2026-06-29

Tito Josué Reyes Perdomo

5 tareas41

GDTSA-911AEAEC-12 Visualizacion y sumarizacion de clientes en rutero
EN REVISIÓN2026-07-03 → 2026-07-03
GDTSA-996DIUN-29 Catalogo de fotos en excel SIM - Diunsa
EN REVISIÓNsin fechas
GDTSA-1004PCSM-466 REVISAR VISTA DE LSITA DE PRECIOS - GENERACION DE PEDIDOS - PHRYMA
REPORTAR AL CLIENTE2026-09-02 → 2026-09-02
GDTSA-997DIUN-30 Back office, no deja dividir pedidos
REPORTAR AL CLIENTE2026-09-01 → 2026-09-02
GDTSA-1002AEAEC-23 Error Asistente de cargas
EN ANÁLISISsin fechas

Deyvi Roniel Tabora Paz

3 tareas3

GDTSA-987PCSM-460 NO CARGA BACKPFIICE - PHRYMA
EN REVISIÓNsin fechas
GDTSA-990AEAEC-22 Error De Sincronizacion Usuario csm.exe
REPORTAR AL CLIENTEsin fechas
GDTSA-999PCSM-465 CAMBIO DE CODIGO DE VENDEDOR - PHRYMA
REPORTAR AL CLIENTEsin fechas

Xavier Alexander Chávez Saraguro

3 tareas3

GDTSA-517INTERNAL TODOS LOS ECOMERCE - ACTUALIZAR ERRORES FAC
BLOQUEADOsin fechas
GDTSA-1001CSMCDC-82 burger king - app de 2 combos solo cobró 1
EN PRUEBAS2026-09-01 → 2026-09-03
GDTSA-1000CSMCDC-81 cdc - algunos clientes aparecen sin puntos
EN PRUEBAS2026-09-02 → 2026-09-03

andres.sosa

2 tareas11

GDTSA-917CLOUD-1055 Lentutud intermitente en Yuuju
POR HACERsin fechas
GDTSA-844CLOUD-1047 Lentitud en la plataforma
EN ANÁLISISsin fechas

Fernando Josue Moreno Castro

2 tareas2

GDTSA-851INTERNAL - CDC - id de tienda en campo de direccion secundaria
EN PRUEBAS2026-07-27 → 2026-07-27
GDTSA-978CSMCDC-79 burger king - OTP - correo enviando cientos de solicitudes a un mismo correo el 6 de agosto / rechazos
EN REVISIÓN2026-08-18 → 2026-08-19

Fernando Nuñez

2 tareas2

GDTSA-974PCSM-457 INCIDENTES CON LA LISTA DE PRECIOS - PHRYMA
EN REVISIÓN2026-08-11 → 2026-08-11
GDTSA-962AEAEC-18 Visualizacion de Libras en el monitor de rutas
POR HACERsin fechas

Juan Cordova

2 tareas11

GDTSA-993CLOUD-1072 App no realiza el cambio de tienda despues del horario de cierre
EN REVISIÓN2026-08-24 → 2026-08-28
GDTSA-970CLOUD-1066 Asignaciones ignoran prioridades
EN ANÁLISISsin fechas

Gustavo Inca

1 tarea1

GDTSA-1005CSMCDC-83 CDC - problemas de logueo con facebook
EN REVISIÓN2026-09-03 → 2026-09-03

Ivett Sangiacomo

1 tarea1

GDTSA-998PCSM-464 ULTIMA VERSION DE QAS
REPORTAR AL CLIENTEsin fechas

Johnny Moscoso

1 tarea1

GDTSA-940CSMCDC-73 Casa del cafe- app de monitoreo no muestra numero de orden de delivery
EN PROGRESOsin fechas