Orbit
Proyectos/CLOUD

Cloud Sales Market - INTUR

8 issues activos · agrupados por asignado

Campo de inicio0/8
Start dateFecha de inicioFecha de inicio
Campo de fin0/8
Due dateduedate (sistema)

Estado actual

Tareas activas por estado del workflow

Por hacer
2
  • Abierto
    2(0📅)
📅 = con fechas (visibles en Gantt)
En progreso
6
  • Trabajo en curso
    5(0📅)
  • QAS
    1(0📅)
📅 = con fechas (visibles en Gantt)

Debug — campos raw del primer issue

Buscá los campos que tengan valor de fecha y avisame el ID.

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    "comments": [
      {
        "self": "https://albatrosservices.atlassian.net/rest/api/3/issue/54232/comment/60378",
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                {
                  "type": "text",
                  "text": "Estimado Equipo, 📊"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "📩 Información recibida correctamente"
                },
                {
                  "type": "hardBreak"
                },
                {
                  "type": "text",
                  "text": "⚙️ En proceso de revisión"
                },
                {
                  "type": "hardBreak"
                },
                {
                  "type": "text",
                  "text": "📌 Compartiremos avances a la brevedad."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Soporte Albatros | Mayo 2026 🌱"
                }
              ]
            }
          ]
        },
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        "created": "2026-05-31T13:06:59.409-0600",
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      },
      {
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        "id": "62565",
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              "content": [
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                  "type": "text",
                  "text": "Actualización del equipo de soporte:"
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Buenas tardes equipo."
                }
              ]
            },
            {
              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "Por favor validar con las versiones QAS Yuuju 4.5.2 Build 103 para el caso de Google y Huawei, para ios el testflight 4.5.2 Build 1"
                }
              ]
            },
            {
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              "content": [
                {
                  "type": "text",
                  "text": "Pasos de reproducción"
                }
              ]
            },
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              "content": [
                {
                  "type": "text",
                  "text": "Precondición: usuario cuya dirección de entrega activa es la "
                },
                {
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                  "text": "Principal",
                  "marks": [
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                  ]
                },
                {
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                  "text": "."
                }
              ]
            },
            {
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              "attrs": {
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              },
              "content": [
                {
                  "type": "text",
                  "text": "Antes del fix (comportamiento defectuoso)"
                }
              ]
            },
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              "attrs": {
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              },
              "content": [
                {
                  "type": "listItem",
                  "content": [
                    {
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                      "content": [
                        {
                          "type": "text",
                          "text": "Ir a la lista de direcciones de entrega."
                        }
                      ]
                    }
                  ]
                },
                {
                  "type": "listItem",
                  "content": [
                    {
                      "type": "paragraph",
                      "content": [
                        {
                          "type": "text",
                          "text": "Editar la dirección "
                        },
                        {
                          "type": "text",
                          "text": "Principal",
                          "marks": [
                            {
                              "type": "strong"
                            }
                          ]
                        },
                        {
                          "type": "text",
                          "text": " (la que está en uso) y mover el pin a una"
                        },
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                          "type": "hardBreak"
                        },
                        {
                          "type": "text",
                          "text": "ubicación de "
                        },
                        {
                          "type": "text",
                          "text": "otra zona",
                          "marks": [
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                          ]
                        },
                        {
                          "type": "text",
                          "text": "; completar el formulario y guardar."
                        }
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                      "content": [
                        {
                          "type": "text",
                          "text": "El flujo regresa a la lista de direcciones. "
                        },
                        {
                          "type": "text",
                          "text": "No",
                          "marks": [
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                            }
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                        },
                        {
                          "type": "text",
                          "text": " presionar \"Usar\"."
                        }
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                    {
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                      "content": [
                        {
                          "type": "text",
                          "text": "Volver al home y realizar un pedido."
                        }
                      ]
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                  ]
                },
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                  "type": "listItem",
                  "content": [
                    {
                      "type": "paragraph",
                      "content": [
                        {
                          "type": "text",
                          "text": "Resultado: el carrito y las tiendas mostradas siguen siendo de la zona"
                        },
                        {
                          "type": "hardBreak"
                        },
                        {
                          "type": "text",
                          "text": "anterior y la orden se asigna a una "
                        },
                        {
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                          "text": "tienda incorrecta",
                          "marks": [
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                        },
                        {
                          "type": "text",
                          "text": " (no se mostró el diálogo de \"se limpiarán los productos del carrito\" ni se refrescaron las tiendas)."
                        }
                      ]
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            },
            {
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              "attrs": {
                "level": 4
              },
              "content": [
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                  "type": "text",
                  "text": "Después del fix (comportamiento esperado)"
                }
              ]
            },
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                  "content": [
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                      "content": [
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                          "text": "Ir a la lista de direcciones de entrega."
                        }
                      ]
                    }
                  ]
                },
                {
                  "type": "listItem",
                  "content": [
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                      "content": [
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                          "text": "Editar la dirección "
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                          "text": "Principal",
                          "marks": [
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                        {
                          "type": "text",
                          "text": " (la que está en uso) y mover el pin a otra"
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                          "type": "text",
                          "text": "zona; completar el formulario y guardar."
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                  "content": [
                    {
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                      "content": [
                        {
                          "type": "text",
                          "text": "Al iniciar la edición se muestra el diálogo \"¿Editar dirección de entrega?\""
                        },
                        {
                          "type": "hardBreak"
                        },
                        {
                          "type": "text",
                          "text": "y, al confirmar, se limpia el carrito."
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                    {
                      "type": "paragraph",
                      "content": [
                        {
                          "type": "text",
                          "text": "El flujo regresa a la lista; la dirección editada se re-selecciona"
                        },
                        {
                          "type": "hardBreak"
                        },
                        {
                          "type": "text",
                          "text": "automáticamente y se refrescan las tiendas ("
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                          "text": "refreshHome",
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                              "type": "code"
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                          "text": ")."
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                      "content": [
                        {
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                          "text": "Resultado: el home muestra las tiendas de la "
                        },
                        {
                          "type": "text",
                          "text": "nueva zona",
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                  "text": "En este caso la orden entro a CC01 Morazan a pesar de no estar configurado en la colonia BLVD. JUAN PABLO II"
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                  "text": "Al modificar una direccion en un dispositivo y generar una orden desde otro que no ha actualizado la app, la orden toma en cuentra la asignacion de la direccion antigua."
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                  "text": "Estimado Equipo, 📊"
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              ]
            },
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              "type": "paragraph",
              "content": [
                {
                  "type": "text",
                  "text": "📩 Información recibida correctamente"
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                  "type": "text",
                  "text": "⚙️ En proceso de revisión"
                },
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                  "type": "hardBreak"
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                {
                  "type": "text",
                  "text": "📌 Compartiremos avances a la brevedad."
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                  "type": "text",
                  "text": "Soporte Albatros | Agosto 2026 🌱"
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septiembre de 2026
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hoy
?
Sin asignar
8 tareas
CLOUDCLOUD-1046Trabajo en cursoOrdenes con mala asignación de tienda
CLOUDCLOUD-1051QASItems pierden descripcion y modificadores al sincronizar
CLOUDCLOUD-1072AbiertoApp no realiza el cambio de tienda despues del horario de cierre
CLOUDCLOUD-1070AbiertoPedido de la app entro sin metodo de pago
CLOUDCLOUD-1048Trabajo en cursoRetraso en Notificaciones de motoristas
CLOUDCLOUD-1066Trabajo en cursoAsignaciones ignoran prioridades
CLOUDCLOUD-1055Trabajo en cursoLentutud intermitente en Yuuju
CLOUDCLOUD-1047Trabajo en cursoLentitud en la plataforma
Por hacerEn progresoHechoChoqueHoyInicio anteriorFechas estimadasLLidera proyecto8 tareas en el gráfico

Carga por persona

Todas las tareas activas asignadas, incluyendo las que no entran al Gantt

1 persona
?
Sin asignar
8 tareas62
  • CLOUD-1051Items pierden descripcion y modificadores al sincronizar
    QASsin fechas
  • CLOUD-1046Ordenes con mala asignación de tienda
    Trabajo en cursosin fechas
  • CLOUD-1047Lentitud en la plataforma
    Trabajo en cursosin fechas
  • CLOUD-1048Retraso en Notificaciones de motoristas
    Trabajo en cursosin fechas
  • CLOUD-1055Lentutud intermitente en Yuuju
    Trabajo en cursosin fechas
  • CLOUD-1066Asignaciones ignoran prioridades
    Trabajo en cursosin fechas
  • CLOUD-1070Pedido de la app entro sin metodo de pago
    Abiertosin fechas
  • CLOUD-1072App no realiza el cambio de tienda despues del horario de cierre
    Abiertosin fechas