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DACSA_FIELDSALES

service_deskDIVISION MOVILIDAD Y CLOUD
AS
Agente Soporte
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Inventario de campos

Sample de los últimos 2 issues. El fill rate indica % con valor.

36en uso
CampoTipoOrigenFill rateEjemplo
[CHART] Date of First Response
customfield_10012
datetimecustom
100%
2/2
2026-06-02T13:51:18.467-0600
Development
customfield_10000
anycustom
100%
2/2
{}
Rank
customfield_10011
anycustom
100%
2/2
0|i02uge:
Request language
customfield_10051
sd-request-langcustom
100%
2/2
Spanish
Request Type
customfield_10025
sd-customerrequesttypecustom
100%
2/2
{"_links":{"jiraRest":"https://albatrosservices.atlassian.ne…
Tiempo hasta primera respuesta
customfield_10054
sd-servicelevelagreementcustom
100%
2/2
Tiempo hasta primera respuesta
Tiempo hasta resolución
customfield_10053
sd-servicelevelagreementcustom
100%
2/2
Tiempo hasta resolución
Tiempo para aprobar un cambio normal
customfield_10056
sd-servicelevelagreementcustom
100%
2/2
Tiempo para aprobar un cambio normal
Tiempo para cerrar después de la resolución
customfield_10055
sd-servicelevelagreementcustom
100%
2/2
Tiempo para cerrar después de la resolución
Assignee
assignee
usersystem
100%
2/2
Agente Soporte
Attachment
attachment
arraysystem
100%
2/2
{"self":"https://albatrosservices.atlassian.net/rest/api/3/a…
Comment
comment
comments-pagesystem
100%
2/2
{"comments":[{"self":"https://albatrosservices.atlassian.net…
Components
components
arraysystem
100%
2/2
App Motorizado
Created
created
datetimesystem
100%
2/2
2026-06-02T11:02:29.178-0600
Creator
creator
usersystem
100%
2/2
ALLAN VENTURA
Description
description
stringsystem
100%
2/2
{"type":"doc","version":1,"content":[{"type":"paragraph","co…
Issue Type
issuetype
issuetypesystem
100%
2/2
Cambiar
Log Work
worklog
arraysystem
100%
2/2
{"startAt":0,"maxResults":20,"total":0,"worklogs":[]}
Priority
priority
prioritysystem
100%
2/2
Medium
Progress
progress
progresssystem
100%
2/2
{"progress":0,"total":0}
Project
project
projectsystem
100%
2/2
DACSA_FIELDSALES
Reporter
reporter
usersystem
100%
2/2
ALLAN VENTURA
Restrict to
issuerestriction
issuerestrictionsystem
100%
2/2
{"issuerestrictions":{},"shouldDisplay":false}
Status
status
statussystem
100%
2/2
Cancelado
Status Category
statusCategory
statusCategorysystem
100%
2/2
Done
Status Category Changed
statuscategorychangedate
datetimesystem
100%
2/2
2026-06-22T08:00:54.340-0600
Summary
summary
stringsystem
100%
2/2
Agregar codigos de barra al formato de impresión A4
Updated
updated
datetimesystem
100%
2/2
2026-06-22T08:00:54.338-0600
Votes
votes
votessystem
100%
2/2
{"self":"https://albatrosservices.atlassian.net/rest/api/3/i…
Watchers
watches
watchessystem
100%
2/2
{"self":"https://albatrosservices.atlassian.net/rest/api/3/i…
Work Ratio
workratio
numbersystem
100%
2/2
-1
Σ Progress
aggregateprogress
progresssystem
100%
2/2
{"progress":0,"total":0}
[CHART] Time in Status
customfield_10013
anycustom
50%
1/2
10030_*:*_2_*:*_10911_*|*_10032_*:*_1_*:*_1717076020_*|*_100…
Impact
customfield_10031
optioncustom
50%
1/2
Significant / Large
Resolution
resolution
resolutionsystem
50%
1/2
Done
Resolved
resolutiondate
datetimesystem
50%
1/2
2026-06-22T08:00:54.289-0600
Agent Sessions
customfield_11817
arraycustom
0%
0/2
Approvals
customfield_10029
sd-approvalscustom
0%
0/2
Approvers
customfield_10030
arraycustom
0%
0/2
Atlassian project
customfield_10968
stringcustom
0%
0/2
Atlassian project status
customfield_10969
stringcustom
0%
0/2
CAB
customfield_10046
arraycustom
0%
0/2
Cargo
customfield_10552
stringcustom
0%
0/2
Categoría
customfield_10101
optioncustom
0%
0/2
Change completion date
customfield_10036
datetimecustom
0%
0/2
Change managers
customfield_10045
arraycustom
0%
0/2
Change reason
customfield_10034
optioncustom
0%
0/2
Change risk
customfield_10033
optioncustom
0%
0/2
Change start date
customfield_10035
datetimecustom
0%
0/2
Change type
customfield_10032
optioncustom
0%
0/2
Ciudad
customfield_10525
stringcustom
0%
0/2
Color de la incidencia
customfield_10059
stringcustom
0%
0/2
Comments
customfield_10973
numbercustom
0%
0/2
Compañero
customfield_10545
arraycustom
0%
0/2
Delivery progress
customfield_10974
stringcustom
0%
0/2
Delivery status
customfield_10976
stringcustom
0%
0/2
Departamento
customfield_10524
optioncustom
0%
0/2
Derecho
customfield_11395
arraycustom
0%
0/2
Design
customfield_11226
arraycustom
0%
0/2
Dirección de correo electrónico de la empresa
customfield_10536
stringcustom
0%
0/2
Dirección de correo electrónico personal
customfield_10540
stringcustom
0%
0/2
Dirección postal
customfield_10541
stringcustom
0%
0/2
Diseño
customfield_10114
arraycustom
0%
0/2
Encargados de responder
customfield_10073
arraycustom
0%
0/2
Epic Link
customfield_10008
anycustom
0%
0/2
Equipo
customfield_10535
stringcustom
0%
0/2
Estado residencial
customfield_10542
optioncustom
0%
0/2
Fecha de dimisión
customfield_10549
datecustom
0%
0/2
Fecha de finalización
customfield_10528
datetimecustom
0%
0/2
Fecha de inicio
customfield_10532
datecustom
0%
0/2
Fecha de inicio
customfield_10527
datetimecustom
0%
0/2
Fecha de nacimiento
customfield_10539
datecustom
0%
0/2
Fecha/hora de la sesión de orientación
customfield_10546
datetimecustom
0%
0/2
Final planificado
customfield_10081
datetimecustom
0%
0/2
Flagged
customfield_10018
arraycustom
0%
0/2
Focus Areas
customfield_10156
arraycustom
0%
0/2
Formaciones obligatorias
customfield_10547
arraycustom
0%
0/2
Formularios asociados al crear la actividad
customfield_11260
arraycustom
0%
0/2
Gerente
customfield_10529
arraycustom
0%
0/2
Goals
customfield_10117
arraycustom
0%
0/2
Gravedad
customfield_10076
optioncustom
0%
0/2
Grupos de aprobación
customfield_10074
arraycustom
0%
0/2
Hardware afectado
customfield_10075
stringcustom
0%
0/2
ID del empleado
customfield_10522
stringcustom
0%
0/2
Idea archived
customfield_10967
optioncustom
0%
0/2
Idea archived by
customfield_10970
arraycustom
0%
0/2
Idea archived on
customfield_10971
datetimecustom
0%
0/2
Incident manager
customfield_12005
usercustom
0%
0/2
Incidente grave
customfield_10122
stringcustom
0%
0/2
Inicio planificado
customfield_10080
datetimecustom
0%
0/2
Insights
customfield_10972
numbercustom
0%
0/2
Investigation reason
customfield_10039
optioncustom
0%
0/2
Issue color
customfield_11225
stringcustom
0%
0/2
Linked items
customfield_10975
numbercustom
0%
0/2
Locked forms
customfield_10092
numbercustom
0%
0/2
Necesidades en materia de accesibilidad
customfield_10544
stringcustom
0%
0/2
Nombre
customfield_10530
stringcustom
0%
0/2
Open forms
customfield_10090
numbercustom
0%
0/2
Operational categorization
customfield_10041
option-with-childcustom
0%
0/2
Organización
customfield_11394
arraycustom
0%
0/2
Organizations
customfield_10004
arraycustom
0%
0/2
Pending reason
customfield_10042
optioncustom
0%
0/2
Percepción
customfield_10116
arraycustom
0%
0/2
Plan de implementación
customfield_10077
stringcustom
0%
0/2
Plan de prueba
customfield_10079
stringcustom
0%
0/2
Plan de retroceso
customfield_10078
stringcustom
0%
0/2
Primer apellido
customfield_10538
stringcustom
0%
0/2
Product categorization
customfield_10040
option-with-childcustom
0%
0/2
Project overview key
customfield_10103
stringcustom
0%
0/2
Project overview status
customfield_10104
stringcustom
0%
0/2
Razón
customfield_10534
stringcustom
0%
0/2
Región
customfield_10543
optioncustom
0%
0/2
Request participants
customfield_10026
arraycustom
0%
0/2
Rol
customfield_10523
stringcustom
0%
0/2
Root cause
customfield_10043
stringcustom
0%
0/2
Satisfaction
customfield_10027
sd-feedbackcustom
0%
0/2
Satisfaction date
customfield_10028
datetimecustom
0%
0/2
Segundo apellido
customfield_10531
stringcustom
0%
0/2
Selector de usuarios
customfield_10533
arraycustom
0%
0/2
Servicios afectados
customfield_10067
arraycustom
0%
0/2
Source
customfield_10038
optioncustom
0%
0/2
Sprint
customfield_10010
arraycustom
0%
0/2
Start date
customfield_10057
datecustom
0%
0/2
Story point estimate
customfield_10058
numbercustom
0%
0/2
Submitted forms
customfield_10091
numbercustom
0%
0/2
Target end
customfield_10066
datecustom
0%
0/2
Target start
customfield_10065
datecustom
0%
0/2
Team
customfield_10001
teamcustom
0%
0/2
Tiempo para revisar un cambio normal
customfield_10082
sd-servicelevelagreementcustom
0%
0/2
Time to approve normal change
customfield_10050
sd-servicelevelagreementcustom
0%
0/2
Time to close after resolution
customfield_10049
sd-servicelevelagreementcustom
0%
0/2
Time to first response
customfield_10048
sd-servicelevelagreementcustom
0%
0/2
Time to resolution
customfield_10047
sd-servicelevelagreementcustom
0%
0/2
Tipo de empleo
customfield_10551
optioncustom
0%
0/2
Tipo de permiso
customfield_10526
optioncustom
0%
0/2
Tipo de solicitud
customfield_10537
optioncustom
0%
0/2
Total forms
customfield_10093
numbercustom
0%
0/2
Ubicación del empleado
customfield_10550
stringcustom
0%
0/2
Último día de trabajo
customfield_10548
datecustom
0%
0/2
Urgency
customfield_10037
optioncustom
0%
0/2
Vulnerabilidad
customfield_10115
anycustom
0%
0/2
Vulnerability
customfield_11227
anycustom
0%
0/2
Work category
customfield_10085
stringcustom
0%
0/2
Workaround
customfield_10044
stringcustom
0%
0/2
Affects versions
versions
arraysystem
0%
0/2
Due date
duedate
datesystem
0%
0/2
Environment
environment
stringsystem
0%
0/2
Fix versions
fixVersions
arraysystem
0%
0/2
Labels
labels
arraysystem
0%
0/2
Last Viewed
lastViewed
datetimesystem
0%
0/2
Linked Issues
issuelinks
arraysystem
0%
0/2
Original estimate
timeoriginalestimate
numbersystem
0%
0/2
Remaining Estimate
timeestimate
numbersystem
0%
0/2
Security Level
security
securitylevelsystem
0%
0/2
Sub-tasks
subtasks
arraysystem
0%
0/2
Time Spent
timespent
numbersystem
0%
0/2
Time tracking
timetracking
timetrackingsystem
0%
0/2
Σ Original Estimate
aggregatetimeoriginalestimate
numbersystem
0%
0/2
Σ Remaining Estimate
aggregatetimeestimate
numbersystem
0%
0/2
Σ Time Spent
aggregatetimespent
numbersystem
0%
0/2